Medicare & ACA enrollments that meet CMS standards.
From AEP to OEP and Special Enrollment Periods, AJ BPO delivers Medicare Advantage, Supplement and ACA leads that are pre-qualified, compliant, and ready for your licensed enrollment specialists.
Built for measurable outcomes.
CMS-Aligned Scripts
Scripts and disclosures designed to meet current CMS marketing guidelines for Medicare Advantage and Supplement.
Medicare Specialists
Agents trained on plan types, dual-eligibles, SNP, MAPD, MedSupp and ACA marketplace nuances.
Seasonal Surge Ready
Scale from 20 to 150+ agents in days for AEP, OEP and SEP without sacrificing quality.
Verified Eligibility
Age, ZIP, current coverage and SEP-qualifying events confirmed before any transfer.
Live Reporting
Real-time dashboards for transfers, conversion, QA scores and chargeback risk.
Bilingual Coverage
English and Spanish agents available for broader US market reach and higher conversion.
From kickoff to conversion.
Carrier Onboarding
We align on your carrier mix, plan inventory, and approved disclosures.
Compliance Setup
Scripts, recording flow and QA scorecards built around CMS guidelines.
Surge Live
Trained Medicare/ACA agents on the floor, transferring qualified members.
QA & Refine
Daily QA monitoring, post-call audits and weekly conversion reviews.
Questions, answered.
Do you support AEP surges?+
Yes — our floor scales for AEP every year, with dedicated training cohorts ramped weeks in advance.
Which Medicare products do you handle?+
MAPD, MedSupp, PDP, SNP and ACA Marketplace — both inbound and outbound campaigns.
Are calls recorded for CMS?+
100% of calls are recorded, retained per CMS retention rules, and available on request.
Can you provide bilingual agents?+
Yes, we run dedicated English and Spanish lines with native-level Spanish-speaking agents.
Win your next AEP with AJ BPO.
Surge-ready Medicare and ACA enrollment teams, fully compliant, ready to plug into your carrier stack.