Software House
Custom CRMs, dialers, dashboards and HIPAA-aware web platforms — 4+ years of in-house engineering.
In-house capability
US Healthcare & Insurance Specialists
Scaling US Healthcare with Compliant, High‑Performance Call Center Operations.
AJ BPO Agency runs Final Expense, Medicare, DME and Medical Billing campaigns with licensed, US-based agents — delivering quality leads, clean transfers and measurable growth for over 7 years.
Licensed US Agents
HIPAA-Aware
TCPA Compliant
24/7 Operations
7+
Years in Industry
50+
US Clients Served
150+
Trained Agents
24/7
Operations Floor
What We Do
Five specialized verticals. One trusted partner.
From front-line agents to revenue cycle management and proprietary software — every layer of your campaign engineered for compliance and conversion.
Life Insurance
Final Expense & whole life campaigns built on compliant, high-converting scripts and seasoned closers.
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Health Insurance
Medicare Advantage, Supplement and ACA enrollments with licensed US-based agents and live transfers.
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Durable Medical Equipment
DME lead generation and qualification — braces, CGM, mobility — with verified intake and clean documentation.
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Medical Billing
End-to-end revenue cycle management — coding, claims, denials and AR follow-up to accelerate cash flow.
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Established
Since 2018
Building US client trust
About AJ BPO
A fully established agency built on compliance, performance and trust.
AJ BPO is a professional call center and BPO agency operating in the United States healthcare and insurance sector. We run high-quality campaigns including Final Expense, Medicare, Durable Medical Equipment and Medical Billing — all powered by licensed, trained US-based agents.
With 7+ years in the industry and a 4-year-old in-house software division, we combine human expertise with proprietary technology to help providers and brokers scale efficiently across the US market.
Compliance First
TCPA, HIPAA-aware processes
Performance Driven
Measurable, verifiable results
Licensed Agents
US-based, trained professionals
Tech-Enabled
Proprietary CRM & dialers
Why AJ BPO
The partner US providers come back to.
End-to-End RCM
From eligibility to AR follow-up — we own your revenue cycle so you can focus on patients.
Verified, Compliant Leads
Every transfer is screened, recorded and documented to meet US insurance carrier standards.
Proprietary Tech Stack
Custom CRMs, predictive dialers and live dashboards built by our in-house software team.
Scalable Floor Capacity
Surge agents on demand for AEP, OEP and seasonal Final Expense pushes.
Quality Assurance
Dedicated QA monitors every call — average score of 97/100 across active campaigns.
True Partnership
Long-term client relationships built on transparent reporting and shared KPIs.
Compliance & Credentials
Built to meet US regulatory standards.
Compliance isn't an add-on — it's the foundation of every campaign we run for healthcare and insurance clients.
TCPA Compliant
Telephone Consumer Protection Act
Every outbound dial follows TCPA rules — calling-time windows, prior express consent capture, and immediate stop-call honoring across all campaigns.
DNC Scrubbed
National & Internal Do-Not-Call
All lists scrubbed against the National DNC Registry plus state and internal DNC lists before any dialing session begins.
HIPAA-Aware
Protected Health Information
PHI is handled under HIPAA-aware workflows — encrypted transport, role-based access, and strict retention rules across billing and DME intake.
Licensed US-Based Agents
State-licensed enrollment specialists
Recorded & Retained Calls
100% recording with secure retention
Documented Voice Consent
On every DME and insurance transfer
Dedicated QA Team
Avg. 97/100 quality score
AJ BPO Agency operates HIPAA-aware workflows aligned with US healthcare data handling expectations. Compliance frameworks evolve continuously and are tailored per client engagement and carrier requirements.
Leadership
A message from Adnan Javed
"At AJ BPO, we believe outsourcing should mean partnership — not handover. For seven years we've built our agency around three values: performance, compliance and growth. Every agent on our floor, every line of code in our software, and every call we transfer reflects that commitment. We don't just deliver campaigns — we help our US clients scale with confidence."
Adnan Javed
Founder & CEO, AJ BPO Agency
- 7+ years experienceScaling US healthcare & insurance campaigns
- Focus areasFinal Expense, Medicare, DME, Medical Billing & Software
- Compliance firstTCPA, DNC and HIPAA-aware operations by default
Client Voices
Trusted by US healthcare & insurance leaders.
4.9 average client rating
"AJ BPO transformed our Final Expense pipeline. Quality of transfers is consistently high and their compliance posture gives us peace of mind."
Marcus Reynolds
Director of Sales, Senior Life Solutions
"Their Medicare AEP surge team scaled with us in days, not weeks. QA scores stayed above 96 throughout — exactly what we needed."
Priya Patel
VP Operations, MedAdvantage Brokers
"DME intake is finally clean. Doctor info captured every time, fewer kickbacks at prescription, and faster fulfillment for our patients."
James Hollis
Operations Lead, CareFirst DME
"Our days-in-AR dropped from 47 to 23 in the first 60 days. The AJ BPO billing team is sharp, transparent, and responsive."
Dr. Elena Rojas
Practice Owner, Bright Health Clinic
"The custom CRM and dialer dashboards their software team built fit our workflow perfectly. True end-to-end partner."
Daniel Cho
CTO, Apex Insurance Group
"Seven years of consistent results. They've earned every renewal — and we'll keep renewing."
Sarah Whitfield
Founder, North Star Final Expense
Working with US carriers, brokers & providers nationwide
● Senior Life Solutions● MedAdvantage● CareFirst DME● Bright Health● Apex Insurance● North Star FE
Get in touch
Ready to scale your US campaign?
Talk to our team about Final Expense, Medicare, DME, Medical Billing or a custom software build.
Phone
+92 312 9316648
Email
aj.bpo.official@gmail.com
adnanjaved2889@gmail.com
Office
Office 104, 2nd Floor, Savemart Plaza
Saidpur Road, Rawalpindi, Pakistan